Refund, cancellation and rescheduling
Refund and cancellation rules for development permit payment audit engagements with Dispatcher Nodecore.
Last updated: 15 August 2026
Before work begins
A quoted review period is reserved when the engagement letter is accepted and the stated deposit is paid. You may cancel within three business days of payment for a full refund if we have not begun evidence intake or reserved urgent capacity at your request.
Work already started
After work begins, fees for completed time and committed third-party costs are non-refundable. If you cancel, we calculate work performed against the agreed fee and refund any unused balance. Where completed work exceeds the deposit, the outstanding amount remains payable. Draft analysis is supplied only where appropriate and after earned fees are settled.
Deposits, materials and external costs
The standard deposit is 40% unless the engagement letter says otherwise. Non-recoverable costs approved by you—such as certified records, specialist input or travel—cannot be refunded once purchased. We do not sell physical products.
Rescheduling and no-shows
Calls may be moved without charge with at least one business day’s notice. A missed call can be rescheduled once; repeated no-shows or notice under one business day may be charged against time reserved. A project review window may be moved subject to capacity, but urgent capacity already held may not be refundable.
Delays and incomplete records
If required records are not supplied within 30 days, we may pause or close the engagement after notice. Refunds then follow the work-completed calculation above. A payment audit cannot be completed by an agreed date where material evidence arrives late.
Cancellation by us
If we cannot proceed because of conflict, capacity or a matter outside our competence, we refund unearned fees. We may terminate for unlawful instructions, misrepresentation, abuse or non-payment; completed work and committed costs remain payable.
Requesting a refund
Email info@dispatcher-nodecore.digital within 10 business days of cancellation, quoting the engagement reference, payer name and reason. Approved refunds are returned to the original payment method, normally within 7–10 business days. Bank processing times may vary. Statutory rights under South African law are not limited by this policy.